Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is my meat kept fresh during delivery?
We use specialized temperature-controlled packaging, including insulated liners and reusable gel ice packs, to ensure your meat stays at a safe, chilled temperature for up to 48 hours in transit.
Where do you source your meat from?
We partner exclusively with local farmers and trusted suppliers who prioritize ethical farming practices, grass-fed diets, and hormone-free environments to ensure the highest quality cuts.
Can I track my order once it has shipped?
Yes, as soon as your order is dispatched, you will receive an email with a tracking link so you can monitor its journey directly to your doorstep.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a resolution.
Do I need to be home to receive my delivery?
No, you do not need to be home. Our couriers are instructed to leave the package in a safe place. Our insulated boxes will keep the contents cold until you return home later that evening.
Can I customize the contents of my Meat Box?
Absolutely! While we offer curated boxes, you can also use our 'Build Your Own Box' feature to select the specific cuts and quantities that best suit your needs.